GENERAL TERMS AND CONDITIONS FOR THE USE OF SERVICES PROVIDED BY KATERITSA EOOD

By using this website, you are deemed to accept and agree to the stated General Terms and Conditions.

These GENERAL TERMS AND CONDITIONS govern the relationship between “Kateritsa” EOOD (Unified Identification Code/EIK 206232712) and the Users of the electronic (Internet) pages and services located at the domain katerica.bg and its subdomains (the “Site”), who utilize the information and commercial services offered by “Kateritsa” EOOD (the “Services”) on the Site. To gain access to the Services provided by “Kateritsa” EOOD, the User must register on the Site; by doing so, the User agrees to, fully accepts, and undertakes to comply with these General Terms and Conditions.

“Kateritsa” EOOD is a company registered in the Republic of Bulgaria and entered in the Registry Agency under Unified Identification Code (EIK) 206232712; contact telephone: 0897703123.

 

1. Terms of Use for the “KATERITSA” EOOD Site

By registering on the Site and checking the designated box next to the statement “I have read and agree to the site’s rules and conditions,” the User confirms and declares their agreement to the following:

• The information services on the Site are provided “as published.” “KATERITSA” EOOD bears no responsibility for the accuracy of the published information.

• The User grants their express, unconditional, and indefinite consent—valid until potentially revoked in writing—for the personal data they provide to be collected, stored, processed, and used by “KATERITSA” EOOD and/or third parties authorized by the company (whether by contract or on other grounds)—including, but not limited to, courier service providers, banks, etc.—for the purposes of fulfilling the distance sales contract and delivering ordered goods; for marketing, advertising, and analysis by “KATERITSA” EOOD; for participation in games, promotions, and prize draws organized by “KATERITSA” EOOD; and for any other purposes not prohibited by law.

If the User does not check the designated box next to the declaration, registration on the Site will not be possible.

• “KATERITSA” EOOD assumes no liability or obligation regarding timeframes for providing information on the User’s completed orders or the status of inquiries, questions, and comments—whether from the User or others—concerning products or product availability. Furthermore, the company is not liable for any damages, lost profits, or other losses of any nature or magnitude arising from, resulting from, or caused by the use of—or the inability to use (due to technical issues, maintenance, administrator decisions, etc.)—the Site. • “KATERITSA” EOOD shall not be held liable for any damages incurred by the User—such as the need for equipment repair or data loss—resulting from the use of the Site or materials contained therein; all costs associated with remedying such damages shall be borne by the User.

• The online purchasing system reflects item availability at the time of the check; however, due to the dynamic nature of inventory turnover, it is possible that certain items and their accessories—listed as “available” on the Site at the time of the check—may be out of stock by the time the order is placed and thus cannot be ordered or delivered via the online store. In all cases, “KATERITSA” EOOD shall notify Users who have placed an order via the Site regarding the feasibility of delivering the goods requested through the online system.

• The parameters (delivery timeframe, delivery method, etc.) of an order placed via the online system may be subject to change; “KATERITSA” EOOD undertakes to inform the User of any such changes via the provided email address and/or contact telephone number, or by other appropriate means, no later than the moment the order confirmation message is sent to the User. To change the delivery address or payment method, modify or add an item, update invoicing details, or alter other order parameters, the User must contact an online representative of “KATERITSA” EOOD via the provided contact number (0897703123) before the order is dispatched for fulfillment.

• Upon registration on the Site, the User must provide true, accurate, current, and complete information necessary to complete the sale by filling in all mandatory fields on the registration form.

• “KATERITSA” EOOD shall not be held liable for an incorrectly or inaccurately fulfilled order resulting from the User providing false, inaccurate, outdated, or incomplete information; furthermore, the company reserves the right to deny the individual further access to some or all services offered on the Site.

• To receive—via the provided contact details—commercial communications regarding “KATERITSA” EOOD products and services, current activities, marketing and promotional messages, and/or communications for the purposes of market research and data collection; should the User not wish to receive such information, they must expressly opt out.

 

2. Personal Data Protection.

• “KATERITSA” EOOD, UIC 206232712, acting as a Personal Data Controller, receives personal data from the individuals to whom said data relates.

• “KATERITSA” EOOD is a Personal Data Controller established in the Republic of Bulgaria; it processes personal data lawfully and in good faith in connection with the purposes of its business activities—wholesale and retail trade—and does not further process such data in a manner incompatible with those purposes.

• The recipients or categories of recipients to whom personal data may be disclosed are the individuals to whom the data relates or other persons, where provided for by law. Personal data provided by the User is not transferred to third parties for advertising or promotional purposes.

• Personal data provided by the User, as well as personal data received by “KATERITSA” EOOD during the provision of its commercial services, is processed and stored by “KATERITSA” EOOD in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament) and the Personal Data Protection Act. Detailed information regarding the purposes and legal basis for processing personal data; the categories of personal data recipients; the period for which personal data will be stored; Information regarding the rights of data subjects concerning the processing of their personal data by “KATERITSA” EOOD, as well as how those rights may be exercised, contact details for the Data Protection Officer, and any other information required by the General Data Protection Regulation (GDPR) to be provided to Users, is contained in the “KATERITSA” EOOD Personal Data Protection Policy.

 

3. Copyright and related restrictions.

Users may use all services offered on the Site for personal, non-commercial purposes, provided that the copyrights of “KATERITSA” EOOD or third parties directly or indirectly associated with the Site’s materials are not infringed. Users are expressly prohibited from copying, publicly distributing, or disseminating materials published on this Site for any purpose whatsoever.

“KATERITSA” EOOD reserves the right to assign the rights to publish materials and other information appearing on the Site to third parties under a separate written agreement governing the legal relationship between “KATERITSA” EOOD and the party publishing the information.

Upon the purchase of goods subject to copyright and/or patent rights, “KATERITSA” EOOD grants no additional usage or distribution rights beyond those expressly specified by the manufacturer or distributor of the goods. Links on the Site to third-party websites are provided for the convenience of users. When using such a link, users are not utilizing a service provided by “KATERITSA” EOOD, and these General Terms and Conditions do not apply to the use of the link outside the Site.

“KATERITSA” EOOD bears no responsibility regarding the information and/or content of third-party websites, nor does it endorse or recommend the use of such sites or the information published therein. Users assume any risks associated with the use of such sites.

 

4. Goods and services presented on the Site.

Information regarding the goods on the Site is organized into categories and subcategories;

The page (or link) for each item listed on the Site provides information regarding the price, key product characteristics, availability, and additional details intended to assist Users in making an informed purchasing decision. “KATERITSA” EOOD is not liable for inaccuracies in product descriptions that do not pertain to the product’s key characteristics and makes no claim that the provided information is exhaustive.

“KATERITSA” EOOD reserves the right to publish names, models, and other product information in English or another language when:

a) There is a risk that translation might result in the loss of valuable information regarding the product’s characteristics; b) There is no generally accepted, unambiguous terminology in Bulgarian;

c) The product itself bears information in English or another language.

All prices listed on the site are in Bulgarian Leva and include VAT. If a product has multiple variations, the prices for each variation are indicated on its page. “KATERITSA” EOOD reserves the right to make changes to published products, services, prices, and other product specifications at any time without prior notice; Users are deemed informed of such changes as of the date of their publication. Information regarding some published products may not be up to date; however, in all cases, Users will be notified if an order is placed on the Site and regarding online purchases, for information on the Site concerning ordered products that has not been updated prior to delivery. Some of the information published on the Site may refer to products, services, or programs that are not currently offered or available.

 

5. Purchasing goods from the katerica.bg Site

The User has the right to order any goods and services listed on the Site. When placing an order, the User may select the type and quantity of goods, as well as payment and delivery terms, based on the options provided on the Site.

* The User may specify a preferred delivery date; however, this date is subject to change by “KATERITSA” EOOD, depending on the courier’s ability to deliver to the specified location and address on that date.

If there is reason to believe that a User (whether an individual or a legal entity) intends to purchase goods in quantities and/or for the purpose of resale and/or for use other than the intended purpose, “KATERITSA” EOOD reserves the right, at its sole discretion, to refuse the sale to such persons.

At any time prior to the final confirmation of the order via the online purchase form, the User has the right to modify their selection of goods and services. By placing an order on the Site, the User enters into a contractual relationship with “KATERITSA” EOOD for the purchase and sale of the selected item, governed by these General Terms and Conditions; the order is deemed confirmed upon receipt of confirmation from “KATERITSA” EOOD containing all the aforementioned parameters and in accordance with the instructions specified on the Site and/or in the order confirmation email;

“KATERITSA” EOOD reserves the right to change the prices listed on the Site at its own discretion, at any time, and without prior notice to Users. The User is required to pay the price indicated on the Site at the time the order was placed, regardless of whether it is lower or higher than the updated price. In the event of technical errors in the information published on the Site that prevent the order from being fulfilled, “KATERITSA” EOOD reserves the right to refuse to fulfill the order without owing any compensation to the User other than the refund of amounts paid and/or deposited by the User for the cancelled order, if any.

 

6. Payment for purchased goods and services.

In the event of payment in cash (cash-on-delivery) for ordered and delivered goods and/or services, the Consumer undertakes to pay the full value of the goods—as specified in the confirmed order—at the time of delivery to “KATERITSA” EOOD or to its representative/subcontractor performing the delivery.

In the event of payment via bank transfer, the Consumer pays the amount corresponding to the value of the ordered goods (as per the confirmed order) into the bank account of “KATERITSA” EOOD specified in the generated invoice; “KATERITSA” EOOD shall proceed with the delivery of the ordered goods and services only after the payment has been confirmed and the funds have been received in its bank account.

In the event of payment via a virtual POS terminal, the Consumer pays the amount corresponding to the value of the goods (as per the confirmed order) using the virtual POS terminal; “KATERITSA” EOOD shall proceed with the delivery of the ordered goods and services only after the payment transaction has been confirmed.

 

7. Delivery of purchased goods

The delivery period for goods ordered and paid for—to the address specified by the Consumer—is up to 5 working days following receipt of the order confirmation; this period may be extended by the duration of any public holidays and/or non-working days falling within that timeframe. In all cases, delays to the stated delivery times are possible, and the consumer must be promptly notified of this by “KATERITSA” EOOD. For goods that are out of stock at the time of the order but for which payment has been received (excluding orders placed via “Cash on Delivery”), delivery to the address specified by the consumer takes up to 14 working days following order confirmation; this period may be extended by the duration of any official holidays and/or non-working days. In all cases, delays to the stated delivery times are possible, and the consumer must be promptly notified.

Delivery of the ordered goods is carried out according to the method selected by the consumer and within the specified timeframes. “KATERITSA” EOOD reserves the right to extend the specified timeframes by up to 7 (seven) days without prior notice to consumers, and to extend them by more than 7 (seven) days subject to the prior consent of the consumer who requested the delivery.

The delivery cost is determined based on the type and size of the goods and the delivery address. Delivery costs are calculated by the courier company Econt.

“KATERITSA” EOOD may request additional confirmation from the consumer regarding the order placed, including via telephone or email. If the User refuses to provide the information requested by “KATERITSA” EOOD, such refusal results in the automatic cancellation of the order, with or without further notification to the User. “KATERITSA” EOOD shall not be liable for delivery delays caused by circumstances beyond its control, such as delays on the part of the courier performing the delivery.

Upon discovery of visible external defects—such as potential damage, impacts, or other impairments identified at the time of delivery—the User must sign a damage report in the presence of the courier, describing the observed defects, and immediately notify “KATERITSA” EOOD. If the User accepts the delivery without noting any objections, any and all subsequent claims regarding visible external defects in the received goods shall be deemed unfounded and shall not be honored. Failure to draw up and sign a damage report in the presence of the courier upon receipt of the goods and/or failure to immediately notify “KATERITSA” EOOD shall result in the User forfeiting the right to have the observed visible external defects remedied in accordance with the sales contract. “KATERITSA” EOOD bears no responsibility for the incorrect fulfillment of an order resulting from false or erroneous information (such as address, contact person, and/or telephone number) provided by the User at the time of the order. Upon delivery of the goods (excluding cases of delivery of goods via installment plans), the User or a third party previously designated by them is required to sign the accompanying documents. A third party is defined as any person who is not the holder of the order but accepts the goods upon delivery at the address specified by the User. In the event that the User cannot be found at the specified address within the delivery timeframe and/or access to the delivery address is not provided, “KATERITSA” EOOD is released from its obligation to deliver the ordered goods, and the User forfeits the opportunity to have the ordered goods delivered. If the delivered goods clearly do not correspond to those ordered by the User—and this discrepancy is apparent upon a simple inspection of the delivered goods—the User has the right, within 48 hours, to request that the delivered goods be replaced with goods matching the original order, provided they notify “KATERITSA” EOOD of such a request. “KATERITSA” EOOD reserves the right to select or change the subcontractor performing the delivery without prior notification to the User, provided that this does not affect the delivery method or timeframe. “KATERITSA” EOOD carries out deliveries via subcontractor(s) solely within the territory of Bulgaria.

 

8. Withdrawal from purchased goods

The right of withdrawal regarding online purchases cannot be exercised for goods made to the customer’s specifications or clearly personalized to their individual requirements.

When ordering goods, the consumer has the right to withdraw from a distance contract or an off-premises contract without stating a reason and without incurring any liability for compensation or a penalty, within a period of 14 days. This period commences on the date on which the consumer—or a third party other than the carrier and indicated by the consumer—takes physical possession of the goods, or, in the case of a contract involving multiple goods ordered in a single order, on the date on which the consumer—or a third party other than the carrier and indicated by the consumer—takes physical possession of the last of the goods, in accordance with the provisions of the Consumer Protection Act.

To exercise the right of withdrawal, the consumer must notify “KATERITSA” EOOD of their name, geographical address, and—if available—telephone number and email address, as well as their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email). The consumer may use the attached model withdrawal form, but is not obliged to do so:

_____________________________________________________________________

Model form for exercising the right of withdrawal from the contract (complete and return this form only if you wish to withdraw from the contract)

To “KATERITSA” EOOD

email: office@katerica.bg

I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*:……………………………………………………………………………………………………………………………………………………………………………………………………………………

– Ordered on*/Received on* …………………………………………………………………………….

– Name of consumer(s) …………………………………………………………………………………..

– Address of consumer(s) ………………………………………………………………………………..

– Signature of consumer(s) ……………………………………………………………………………… (only if this form is submitted on paper)

– Date ………………………………………………………………………………………………………………

* Delete as appropriate.

_________________________________________________________________________

The consumer may also complete and submit the model form electronically, clear statement of withdrawal or another unequivocal declaration of withdrawal via the website katerica.bg; in the event that this option is exercised, KATERITSA EOOD will send an email confirming receipt of the withdrawal. To meet the withdrawal deadline, it is sufficient for the consumer to send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

In the event that the consumer withdraws from the contract, KATERITSA EOOD will reimburse all payments received, including delivery costs (excluding return costs, which are borne by the consumer, or additional costs resulting from a delivery method chosen by the consumer other than the cheapest standard delivery method offered by KATERITSA EOOD), without undue delay and in any event no later than 14 days from the date on which the consumer informs KATERITSA EOOD of their decision to withdraw from the contract.

By accepting these General Terms and Conditions, the Consumer expressly agrees that the reimbursement of the amount paid shall be made to a bank account provided by them.

KATERITSA EOOD reserves the right to withhold reimbursement until the goods have been received back or until proof has been provided that the goods have been sent back, whichever occurs first. The Consumer must send the goods to “KATERITSA” EOOD or return them without undue delay and, in any event, no later than 14 days from the day on which they informed “KATERITSA” EOOD of their withdrawal from the contract, to one of the specified addresses.

The direct costs of returning the goods shall be borne by the Consumer.

The goods must be returned in their original packaging, intact, complete with accompanying documentation, and undamaged—in the same condition as received. “KATERITSA” EOOD reserves the right to decide whether to accept the returned goods if the packaging is damaged or if there are signs of use, scratches, impact damage, or missing accessories or warranty cards. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the goods. When the Consumer exercises their right of withdrawal, they shall pay a proportional amount corresponding to what has actually been provided up to the moment they notified “KATERITSA” EOOD of the exercise of the right of withdrawal. The proportional amount is calculated based on the final price.

 

9. Cookie Policy

To enhance efficiency, the “KATERITSA” EOOD website platform uses data files known as “cookies.” The processing and storage of cookie data are carried out in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Cookie Policy of “KATERITSA” EOOD, which is available at katerica.bg.

 

10. Other

“KATERITSA” EOOD reserves the right to unilaterally modify all terms regarding the delivery of the goods offered and any other information published on the Site, without prior notice to the User.

“KATERITSA” EOOD reserves the right to send the User messages regarding new products and services, promotions, and/or changes to the terms and methods of delivery for the goods offered and any other information published on the Site, subject to the User’s consent.

Users may submit questions, inquiries, and requests for consultation online via the “KATERITSA” EOOD Site using the designated inquiry form, or by contacting a representative from the Online Department via email at office@katerica.bg.

These General Terms and Conditions may be updated at any time; publication on the Site constitutes notification to users regarding such amendments. By using the Site, Users agree to comply with these General Terms and Conditions, as well as with the legislation of the Republic of Bulgaria and applicable international law regarding the goods and services offered on the Site. By clicking on any element, link, or button on the website, as well as the link to these General Terms and Conditions, the User agrees to the terms for using the services of “Katerica” ​​EOOD; the User is deemed to be familiar with the General Terms and Conditions and all policies of the merchant, accepts them, and undertakes to comply with them. The contact details for “Katerica” ​​EOOD are as follows:

Tel.: 0897703123 / email: office@katerica.bg

In the event of a dispute arising from an online purchase, you may contact the relevant alternative dispute resolution (ADR) bodies or use the online dispute resolution (ODR) platform.